ACTIVPOWER INC. offers a 30-day money back guarantee.
If you are not happy with any ACTIVPOWER Product, return the unused portion of the product with the invoice and a short note of why you were not satisfied and we’ll refund the product purchase price the same way you paid for it.
(i.e.., If you purchased with a credit card, we’ll process a refund to the same credit card.)
Send all products and correspondence to:
RETURNS & REPLACEMENT POLICY
If your shipment arrives damaged, notify ACTIVPOWER INC. as soon as possible. We will advise you how to proceed. Email us at sales@ActivPowerINC.com. We will contact you promptly!
If it appears that the CARTON(s) are damaged, KEEP ALL BOXES AND PACKING MATERIALS. DO NOT BREAK DOWN THE BOXES. DO NOT remove the UPS or USPS Label(s).
In the event that you change your mind after an order has shipped, you may return it to us for credit. It must be returned to us in a re-sellable condition, and in its ORIGINAL CONTAINER. Sadly, you must pay the shipping costs and restocking charges.
Occasionally, we might make an error. Let us say that an item is advertised at $ 19.95, but it ‘should’ read $119.95. Sorry, we can’t let it get away for $19.95.
But, what we will do is to notify you of our blunder, and, offer the product to you ‘at our cost’. Then you can decide yay or nay. If the stated price is within a couple of bucks of our ‘cost’, then you’ll never know, because we will just go ahead and ship it to you. What’s a couple bucks between friends?
If an item(s) arrives, and you believe that it is damaged, please email us: sales@ActivPowerINC.com or call ACTIVPOWER INC. at 571-313-0479. Leave a detailed message if there is no answer. Please allow us 24 hours to respond (work week), and 48 hours (weekends and holidays). If UPS or USPS indicates that they have delivered your package, yet it is nowhere to be found, contact US immediately. Do not call UPS or the Post Office. They will only tell you to get in touch with ACTIVPOWER INC.